1

Be honest with the information you provide.

Always give full and accurate information when you are filling in any bank documents. Do not give false details or leave out important information.

2

Carefully read all information provided by your bank.

When you submit your application, you should receive full details on the obligations for your service or product. Make sure you have access to the details of your obligations, that you understand them and that you can comply with them.

3

Ask questions.

It is important to ask questions to bank employees about anything that is unclear or a condition that you are unsure about. The staff will answer any questions in a professional manner to help you in your decision making.

4

Know how to make a complaint.

You can be proactive in using this service and knowing how to escalate your issue to higher levels, if appropriate. Your bank will provide you with details on how to complain and the timeframe for their response.

5

Use the product or service in line with the terms and conditions.

Do not use the product or service, except in accordance with the terms and conditions associated with them, and after making sure of your complete understanding.

6

Avoiding risk.

Do not purchase a product or service where you feel that the risks do not suit your financial situation. Some financial products or services carry risks and your bank should clearly explain these to you

7

Apply for products and/or services that meet your needs.

When making a request for a product or service, you should make sure that is suits your needs. You must disclose all financial obligations with all parties to ensure  the decision is based on your ability to meet you additional obligations after contracting for the product or service.

8

Report unauthorised transactions to your bank.

If you have discovered unauthorised transactions on your account, you should report this to your bank immediately.

9

Do not disclose your banking information.

Under no circumstances should you provide any bank account details or other sensitive personal or financial information to any other party.

10

Talk to your bank if you are encountering financial difficulties.

By talking to your bank, you can discuss possible alternative repayment arrangements that will enable you to fully discharge your responsibilities.

11

Updating information.

You should update your personal information, including contact information, so that it is updated continuously and also when so requested by the bank. You are responsible for failing to provide all relevant information to the bank.

12

Your mail address.

Use your own mail address (regular mail and e-mail) when giving contact details to your bank. Do not use other friends’ or relatives’ mail addresses which can expose your financial information to others.

13

 Power of Attorney.

Be careful when dealing with ‘Power of Attorney’. Know what information that you are giving access to and to whom you are giving power over your financial matters. 

14

Do not sign uncompleted forms.

Make sure all of the required fields and numbers are completed in a form that is presented to you for signing or initialling. Do not sign empty or partially completed forms.

15

Review all of your documents.

Review all of your documents before you sign them to ensure no errors are made in the account number or amount. Your signature is an approval and agreement of the document content.

16

Keeping copies of your documents

Keep all documents in a safe place that are provided to you by the bank. They should provide you with a copy of signed contracts and other relevant documents and papers.