Personal consumers of Banks and Finance companies can complain to SAMA through the Consumer Protection Department, using the details specified below.
When you use any of our channels to make a complaint to us, you will receive a complaint reference number that you must use in all future communications with us.
The following are the channels that you can use to make a complaint to SAMA:
A) Telephone:
Call us on 800-125-6666, all calls are free. Our hours of service are 8:00am - 4:00pm . (10:00am - 4:00pm In Ramadan)
B) Website:
Banks Complaints
Finance Complaints
Inquire about complaint
Based on Cabinet Resolution No. (85) dated 28/1/1445 AH, authorities of supervision and control of the insurance sector were transferred to the Insurance Authority. To submit a complaint or follow up on an existing complaint against an insurance company, please visit the Insurance Authority’s website for complaints via the link (here).
C) Visit us:
Visit our Customer Service office at SAMA Head Office, King Saud Bin Abdulaziz Street, Riyadh, hours of service are 08:00am to 3:30pm .
D) Write to us:
You can write to us at Saudi Central Bank, Consumer Protection Department, Al-Ma'ather Street, and P.O. Box 2992, Riyadh 11169, Saudi Arabia.
