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Service Details

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Service Description

This service allows individuals and Exchange Centers to visit SAMA's branches in the following cases:

  1. Exchanging and compensating damaged notes from SAMA's branches for individuals
  2. Providing cash replacement service for money exchangers from SAMA's branches
  3. Allowing the submission of complaints against financial institutions​ subject to SAMA's supervision
  1. ​Click on “start the service"
  2. Select the branch
  3. Select the service
  4. Choose the date according to availability
  5. Fill in the required information
  6. Book an appointment


 

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  • ​Damaged banknotes compensation claims service:


  1. National ID
  2. A copy of the IBAN
  3. The damaged banknotes and the Civil Defense report in case of fire


  • Customer complaints on financial institutions, and inquiries about financial enforcement:


  1. National ID

  3. A Power of Attorney from the applicant if the request is on behalf of another person

  5. A copy of the Commercial Register if the applicant is an institution or a company

  7. The provisions of the Power of Attorney should stipulate the review of the Saudi Central Bank

  9. Completion of the documents required


 
*Additional documents may be requested when necessary


  1. Maintaining formal dress
  2. Bringing required documents

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Service-chanel
Delivery Channels

​E-channels​

Service-chanel
Duration of service implementation

​Immediate 

Service-chanel
Service fees

Free
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